Refund policy

Return Policy

At Loubélia, we want you to be fully satisfied with your products. Here's how our returns work.

Timeframe: You have 7 days after receiving your order to report any issue (damaged product, order error, defect). This window is short, but it matches the timeframe our manufacturer gives us to handle these cases — please write to us quickly if something's wrong, and we'll take care of the rest.

Conditions: For hygiene reasons specific to cosmetic products, opened or used products cannot be returned or refunded, except in the case of a manufacturing defect or an error on our part. Unopened products, in their original packaging, can be returned within the timeframe indicated above.

Defective, damaged, or wrong product received: Contact us immediately at loubelia.corp@gmail.com with a photo of the product and your order number — we'll offer you a replacement or a full refund, at no cost to you.

How to proceed: Write to us at loubelia.corp@gmail.com with your order number and the reason for the return. We'll reply with the next steps within 2 business days.

Refund: Once your return is approved, the refund will be applied to your original payment method within 5 to 10 business days.

Return shipping costs: Return shipping costs are the customer's responsibility, except in the case of a defective product or an error on our part.